Content Support Specialist | Netflix, Inc. | Los Gatos, CA

Content Support Specialist | Netflix, Inc. | Los Gatos, CA

Content Support Specialist

Content Platform Engineering

Los Gatos, CA

Netflix is a leading provider of internet streaming video, reaching over 50 million subscribers in more than 40 countries and territories around the world. Our subscribers consume over 2 billion hours of video a month and account for about 33% of the downstream Internet traffic in North America. Subscribers enjoy Netflix on more than 1,000 different device types. Supporting this global brand presents significant operational challenges. At the center of those challenges is the Netflix Content Platform team, responsible for putting together the product streamed by our customers.

The Development Operations team in Content Platform Engineering is looking for a talented individual to support the end-to-end flow of assets within Netflix. Our team is responsible for managing the entire media pipeline, from ingest to encoding to publishing and beyond. We also provide first line support into the engineering teams, with the ability to troubleshoot problems and unblock critical business functions.

If you love to provide support and solve day-to-day operational challenges, you will love working with our team.

In this role, you will:
- Respond quickly to support requests from our users
- Investigate and diagnose problems, escalating to engineering when applicable
- Take corrective action to keep content flowing
- Monitor for errors in the workflow

The skills we require:
- Strong verbal and written communication skills
- Self-motivated and curious, eager to learn when faced with challenges
- Experience supporting web-based applications / services
- Creating, modifying, updating SQL queries in a relational database
- HTML / HTTP / REST Fundamentals
- Standard Linux commands / shell scripting
- Familiarity with issue ticketing systems (JIRA preferred)


http://jobs.netflix.com/jobs.php?id=NFX01612